Introduction

Welcome to the online shopping platform operated by TROLLEY Y MOCHILAS, S.A. DE C.V. (“TROLLEY Y MOCHILAS”, “we”, “us”, or “our”). Our registered address is Pino 343, Col. Santa María la Ribera, Cuauhtémoc, 06400 Ciudad de México, CDMX, Mexico. You can contact us at +525511041400 or via email at ophthalm@trolleyymochilas.com.

These Terms of Service (“Terms”) govern your use of our website (the “Site”) and any services or products we offer through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using the Site.

These Terms constitute a legally binding agreement between you and TROLLEY Y MOCHILAS. Please read them carefully before using our services. We may update these Terms from time to time by posting revised versions on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

1. Account Registration and User Obligations
   1.1 Account Creation

To access certain features of the Site, you may be required to create an account (“Account”). When creating an Account, you must:

Provide accurate, complete, and current information about yourself as prompted by the Site registration form
Maintain and update your Account information to ensure it remains accurate and complete
Notify us immediately of any unauthorized use of your Account or any other breach of security
1.2 User Eligibility

You must be at least 18 years old to create an Account or use our services. By using our services, you represent and warrant that you are of legal age to form a binding contract with TROLLEY Y MOCHILAS.

1.3 User Responsibilities

You are solely responsible for all activities that occur under your Account. You agree:

To use the Site only for lawful purposes
Not to engage in any activity that may damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site
Not to access or attempt to access data of any other user of the Site
Not to use any robot, spider, or other automated device or process to access the Site
Not to use any manual method to access the Site for any unauthorized purpose
Not to use any device, software, or routine to interfere or attempt to interfere with the Site
Not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure
Not to use any data mining, data harvesting, or data extracting tools on the Site
Not to use the Site for any purpose that is unlawful or prohibited by these Terms
1.4 Password Security

You are responsible for maintaining the confidentiality of your password and Account. You are fully responsible for any and all activities that occur under your Account. You agree to notify TROLLEY Y MOCHILAS immediately of any unauthorized use of your Account or any other breach of security. TROLLEY Y MOCHILAS will not be liable for any losses incurred as a result of your failure to comply with this section.

2. Content on the Site
   2.1 Content Ownership

All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (“Content”), is the property of TROLLEY Y MOCHILAS or its content suppliers and is protected by international copyright laws. The compilation of all Content on this Site is the exclusive property of TROLLEY Y MOCHILAS and is protected by copyright laws.

2.2 User-Generated Content

If you submit any content to the Site (“User Content”), you grant TROLLEY Y MOCHILAS a worldwide, royalty-free, non-exclusive, and perpetual license to use, reproduce, adapt, publish, translate, publicly perform, publicly display, and distribute your User Content. TROLLEY Y MOCHILAS may edit or remove any User Content at any time for any reason.

2.3 Content Accuracy

While TROLLEY Y MOCHILAS uses reasonable efforts to include accurate and up-to-date information on the Site, TROLLEY Y MOCHILAS makes no warranties or representations as to its accuracy. TROLLEY Y MOCHILAS assumes no liability or responsibility for any errors or omissions in the content of the Site.

2.4 Third-Party Content

TROLLEY Y MOCHILAS may provide links to third-party websites or resources. TROLLEY Y MOCHILAS has no control over such websites and resources and is not responsible for and does not endorse any advertising, products, or other resources on or available from such websites or resources.

3. Purchases and Payments
   3.1 Order Placement

When you place an order through the Site, you will be asked to provide your name, billing address, shipping address, email address, phone number, payment information, and any other information necessary to complete your purchase. You represent and warrant that all information you provide is accurate and complete.

3.2 Payment Methods

TROLLEY Y MOCHILAS accepts payment through various methods including credit/debit cards, bank transfers, and other payment services as available. TROLLEY Y MOCHILAS reserves the right to refuse any order placed through the Site.

3.3 Order Confirmation

TROLLEY Y MOCHILAS will send you an order confirmation email with details of your order and confirmation number once your order has been received. TROLLEY Y MOCHILAS may also send you emails to track your order status.

3.4 Pricing Errors

In the event that TROLLEY Y MOCHILAS makes an error in the price or description of any product, TROLLEY Y MOCHILAS shall have the right to refuse or cancel any orders placed based on such error. TROLLEY Y MOCHILAS will notify you if this occurs and will provide you with a full refund for any canceled orders.

3.5 Payment Processing

TROLLEY Y MOCHILAS uses third-party payment processors to process payments. Your payment information is encrypted and transmitted securely. TROLLEY Y MOCHILAS does not store your full credit card information after authorization.

3.6 Refunds and Returns

TROLLEY Y MOCHILAS offers refunds and returns in accordance with its refund policy. Please review our refund policy available on the Site for detailed information about refund eligibility, timeframes, and procedures.

4. Delivery and Shipping
   4.1 Shipping Options

TROLLEY Y MOCHILAS offers various shipping options during checkout. Shipping costs will be calculated based on your location and the weight of your order. TROLLEY Y MOCHILAS will provide estimated delivery dates during checkout.

4.2 Delivery Timeframes

TROLLEY Y MOCHILAS will use reasonable efforts to ship your order within the timeframe indicated at checkout. However, TROLLEY Y MOCHILAS does not guarantee delivery dates or times. Delivery times may vary depending on your location, the availability of items, and other factors beyond our control.

4.3 Delivery Risks

TROLLEY Y MOCHILAS will deliver your order to the address you provided during checkout. TROLLEY Y MOCHILAS will not be liable for any delay or failure to deliver due to circumstances beyond our control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, or other labor disputes, or any other cause not within our control.

4.4 Lost or Damaged Packages

If your order arrives damaged or defective, please contact our customer service immediately. TROLLEY Y MOCHILAS will work with you to resolve any issues with your order.

4.5 International Shipping

For international orders, customers are responsible for any customs fees, taxes, or duties imposed by their country. TROLLEY Y MOCHILAS cannot predict or control these charges. The Site will provide an estimated delivery timeframe, but actual delivery times may vary due to customs processing.

5. Privacy Policy
   5.1 Information Collection

TROLLEY Y MOCHILAS collects personal information from you when you register on the Site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information collected may include your name, email address, phone number, billing address, shipping address, payment information, and other information you choose to provide.

5.2 Information Usage

TROLLEY Y MOCHILAS uses collected information for various purposes, including:

To personalize your experience and allow us to deliver the Site in a way that meets your needs
To improve our Site and services
To allow us to better service you in responding to your customer service requests
To administer a contest, promotion, survey, or other Site feature
To send periodic emails
5.3 Information Sharing

TROLLEY Y MOCHILAS does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5.4 Cookies

TROLLEY Y MOCHILAS uses cookies to understand and save user’s preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

5.5 Security

TROLLEY Y MOCHILAS takes precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline.

6. Intellectual Property Rights
   6.1 Site Content

All content on the Site is protected by intellectual property laws. TROLLEY Y MOCHILAS owns all rights, title, and interest in and to the Site, including all intellectual property rights therein.

6.2 Trademarks

TROLLEY Y MOCHILAS trademarks, logos, and service marks displayed on the Site are the property of TROLLEY Y MOCHILAS or other parties. Your use of the Site grants you no right or license to reproduce or otherwise use any TROLLEY Y MOCHILAS trademarks.

6.3 User Content

You retain all rights in your User Content. However, by submitting User Content to the Site, you grant TROLLEY Y MOCHILAS a license to use, reproduce, adapt, publish, translate, publicly perform, publicly display, and distribute your User Content.

7. Limitation of Liability
   7.1 General Limitation

TROLLEY Y MOCHILAS will not be liable for any special, incidental, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses, even if TROLLEY Y MOCHILAS has been advised of the possibility of such damages.

7.2 Service Availability

TROLLEY Y MOCHILAS does not warrant that the Site will be uninterrupted or error-free, or that defects will be corrected. TROLLEY Y MOCHILAS may make changes to the Site at any time without notice.

7.3 Third-Party Services

TROLLEY Y MOCHILAS shall not be liable for any actions or omissions of any third-party service providers, including any third-party payment processors, shipping providers, or other service providers engaged by TROLLEY Y MOCHILAS.

8. Indemnification

You agree to indemnify, defend, and hold harmless TROLLEY Y MOCHILAS, its officers, directors, employees, agents, and affiliates from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you or any other user of your Account.

9. Dispute Resolution
   9.1 Negotiation

Any dispute arising out of or relating to these Terms shall first be submitted to informal negotiations between the parties.

9.2 Mediation

If the dispute cannot be resolved through negotiation, the parties agree to submit to mediation before resorting to litigation.

9.3 Litigation

If mediation is unsuccessful, any unresolved disputes shall be settled by the courts of Mexico City, Mexico.

10. General Provisions
    10.1 Entire Agreement

These Terms constitute the entire agreement between you and TROLLEY Y MOCHILAS relating to your use of the Site and supersede any prior agreements between you and TROLLEY Y MOCHILAS.

10.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

10.3 Waiver

TROLLEY Y MOCHILAS’s failure to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.

10.4 Assignment

TROLLEY Y MOCHILAS may assign, transfer, or subcontract any or all of its rights and obligations under these Terms to any third party at any time. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms.

10.5 Changes to Terms

TROLLEY Y MOCHILAS reserves the right to change these Terms at any time. Changes will be posted on the Site, and your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

10.6 Contact Information

TROLLEY Y MOCHILAS, S.A. DE C.V.
Pino 343, Col. Santa María la Ribera, Cuauhtémoc, 06400 Ciudad de México, CDMX, Mexico
Phone: +525511041400
Email: ophthalm@trolleyymochilas.com

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to be bound by these Terms, you may not use the Site.